Privacy Policy
Last updated: 12 September 2026
One Space Hong Kong Limited (“ONE SPACE”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit onespace.ltd, contact us, request a quotation, or use our design, sourcing, procurement, inspection, logistics and delivery services.
1. Who we are
ONE SPACE is a Foshan-based team providing interior, architectural, landscape and soft-furnishing design; furniture and building-material sourcing; project coordination; quality inspection; international logistics; customs support; delivery; installation support and related advisory services. Questions about this policy, or requests to access or correct personal information, can be submitted through our Contact page.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact and identity information, such as your name, email address, telephone number, company, billing details and delivery address.
- Project information, such as property details, plans, measurements, style preferences, budgets, product selections, photographs, messages and files you choose to provide.
- Transaction information, including quotations, orders, payments, invoices, delivery and after-sales records. Payment card details are generally handled by the relevant payment provider rather than stored by us.
- Technical and usage information, such as IP address, browser and device type, pages viewed, referral source, approximate location and cookie identifiers.
- Communications, including enquiries and correspondence through our website, email, telephone, WhatsApp or social media.
3. How we use information
We may use personal information to respond to enquiries; prepare quotations; deliver the agreed design, sourcing, procurement, inspection, logistics, delivery, installation-support and after-sales services; process orders and payments; coordinate project partners; operate and secure our website; send service communications and marketing messages where permitted or consented to; prevent fraud; comply with law; and protect our rights.
Where applicable law requires a legal basis, we rely on performance of a contract, steps taken at your request, our legitimate business interests, compliance with legal obligations, or your consent.
4. Cookies and analytics
Our website may use essential cookies needed for security and core functionality, as well as analytics or preference cookies that help us understand website use. You can control cookies through your browser settings. Blocking essential cookies may affect website functionality.
5. How we share information
We do not sell personal information. We may share it as reasonably necessary with companies involved in delivering your project; manufacturers, suppliers, designers, installers, warehouses, carriers, freight forwarders, customs brokers and insurers; hosting, communications, analytics, payment, accounting and professional service providers; authorities where required by law; and a successor in a business transaction. Recipients are expected to use information only for the relevant purpose and protect it appropriately.
6. International transfers
Because our projects and service providers may operate in different countries or regions, personal information may be transferred outside your location, including to Hong Kong and mainland China and to destinations connected with a project or shipment. Where required, we use appropriate contractual or other safeguards.
7. Retention and security
We retain personal information only as long as reasonably necessary for the purposes described above, including contractual, accounting, tax, warranty and legal requirements. We use reasonable administrative, technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.
8. Your choices and rights
Subject to applicable law, you may have rights to request access to or correction of personal information we hold about you and, where available, to request deletion or restriction, object to certain processing, withdraw consent, or request a portable copy. You may unsubscribe from marketing at any time. We may need to verify your identity and may retain information where legally permitted or required. Requests can be submitted through our Contact page.
9. Children
Our website and services are intended for business clients and adults. We do not knowingly collect personal information from children without appropriate consent.
10. Third-party links
Our website may link to third-party websites, platforms or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.
11. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through other reasonable means.